This Privacy Policy describes how Sotto Sopra handles personal information in connection with our website, reservations, dining and event inquiries, orders, and communications. Third-party services have their own privacy policies, which apply when you use their services.
Information we receive
When you contact us, make a reservation, place an order, or submit a party inquiry, we may receive your name, email address, phone number, booking or order details, party size, event date, and any message or preferences you choose to provide. Please share only information needed to handle your request. Payment details are submitted through the relevant booking, ordering, or payment provider; that provider explains its handling of payment information.
Website and third-party services
Our site is hosted through Cloudflare and includes OpenTable reservation and party-inquiry services, a Google Maps embed, and links to online ordering, gift cards, and social platforms. These providers may receive technical information such as your IP address, browser and device details, pages requested, and access times when their services load or you interact with them. Embedded services may use cookies or similar technologies under their own policies. You can manage cookies in your browser and review privacy settings with the relevant provider; blocking them may affect functionality.
How information is used
Information is used to respond to questions, arrange and manage reservations and events, fulfill orders and requests, communicate about your visit, maintain business records, operate and protect our website, and meet applicable legal obligations. When you sign up for promotional communications, we use the contact information you provide to send those communications. You may unsubscribe using the instructions in an email or contact us directly.
When information is shared
Information may be shared with staff and service providers as needed for restaurant operations, reservations, ordering, payments, communications, website hosting, and support. We may also disclose information when required by law, to respond to valid legal requests, or to protect rights and safety. When you use a linked or embedded third-party service, its handling of your information is governed by its own privacy policy.
Retention and security
Information may be retained for the time needed to handle your request, maintain business and transaction records, resolve disputes, and satisfy applicable legal requirements. Retention depends on the type of information and the service involved. No internet transmission or storage system can be guaranteed completely secure. Please do not send full payment-card details or other unnecessary sensitive information by email.
Your choices and requests
You can contact us to ask about personal information you have provided or request access, correction, or deletion. Depending on your location and applicable law, you may have additional privacy rights. We may need to verify your identity, and some information may need to be retained for legal or business-record purposes. Requests about information held independently by OpenTable or another provider should also be directed to that provider. Declining promotional messages does not prevent necessary communications about an existing reservation, order, or event.
Children and changes
Our website is intended for a general audience and is not directed to children under 13. If you believe a child has submitted personal information, please contact us. We may update this policy as our services or practices change. The date below identifies the latest update.